Tuesday, December 14, 2010

For all my Friends in Fast food and retail! Please pass This on.

As the Holiday season approaches many people who work in fast food or retail get verbally abused by customers who themselves have short tempers this time of year. Well here is a list of "rules" for customers to THINK about!

1. Be patient (Often time we have NO control of how fast the kitchen makes your food OR how fast we can find something on the showroom floor, stock room then really expect a wait we don't have transporters)

2. Get off your phone. (It's rude and we are giving you our attention!)

3. Ask the right person! (Don't ask the greeter where the sock department is OR the cashier who's the milk supplier)

4. IF something is not right, explain what the problem is so it can get fixed! (We do not understand when things are thrown at us; so is that not the right size, wrong order or what?)

5. If you need a translator ask! (Often times we do speak other languages but don't expect and get mad when we don't understand you, This is America after all, THIS also applies for special needs, if you can't talk write it down most of us can't speak ASL!)

6. Time's are posted! (Don't ask for lunch at 7 AM and be mad about the wait or breakfast at 4pm, it's not going to happen, we will not open early just for you sorry but often time safes and alarms do NOT allow for this!)

7. IF you are at drive thru and we ask you to repeat your order chances are you can not be heard!! (This happens ALOT with high idle cars like DODGE rams, Hummers and Mustangs, be polite and turn it off!, Also ordering from the passenger seat or backseat we are not mind readers we can not hear that)All Those who work drive thru should be given medals if it was up to me!

8. It's the holidays expect a wait (I know this is tough to swallow but the people in front of you are JUST as important as you, we are busy and doing our best!)

9. It's not our fault your card is declined! (We run it through a computer system if the system says no then it's NO; sorry!)

10. Don't treat us like we are stupid! (Many people in retail have degrees some with Master's degrees and choose to work in retail for the flexibility and friendships among the teams, MOST of us are not high school drop outs! Be polite and above all don't call us stupid out loud OR with your expression, we don't assume why do you?)

Thanks and have a good Holiday!

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